nxPixel AI Automation Agency

Privacy Policy

Effective Date: April 19, 2026

Website: nxpixel.com  |  WhatsApp Gateway: rdu.nxpixel.com

1. Introduction

nxPixel AI Automation Agency (“nxPixel”, “we”, “us”, or “our”) operates the website nxpixel.com and the WhatsApp messaging gateway service available at rdu.nxpixel.com (collectively, the “Services”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Name and email address when creating an account or contacting us
  • Business name and contact details for agency clients
  • WhatsApp Business Account credentials (Phone Number ID, Access Token) used to configure the gateway service
  • Payment information processed through third-party payment providers

2.2 Information Collected Automatically

  • IP addresses and device information when you access our Services
  • Log data including request timestamps, endpoints accessed, and response codes
  • Message metadata (sender, recipient phone numbers, message type, delivery status) processed through the WhatsApp gateway
  • Usage analytics and performance metrics

2.3 Information from Third Parties

  • Data received via Meta (Facebook) WhatsApp Business API, including incoming message events and delivery status updates
  • Webhook event data forwarded from Meta to our Services

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the WhatsApp gateway and automation services
  • Process and deliver WhatsApp messages on behalf of our clients
  • Authenticate users and secure access to the platform via API keys
  • Monitor service health, debug errors, and improve platform reliability
  • Communicate with you about your account, updates, and support requests
  • Comply with legal obligations and enforce our Terms of Service
  • Detect and prevent fraud, abuse, or unauthorized access

4. WhatsApp Messaging Data

Our WhatsApp gateway service (rdu.nxpixel.com) processes messages on behalf of our clients using the Meta WhatsApp Business API. In this capacity:

  • We transmit message content between our clients’ systems and the WhatsApp platform
  • Message logs (metadata such as recipient numbers, message type, and delivery status) are stored for operational and debugging purposes
  • Message content itself is not stored beyond what is necessary for delivery and logging
  • All messaging activity is conducted in compliance with Meta’s WhatsApp Business Policy and Terms of Service

We do not use message content for advertising, profiling, or any purpose beyond service delivery.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Meta Platforms, Inc. — to facilitate WhatsApp message delivery via the WhatsApp Business API
  • Supabase — our database infrastructure provider, used for secure storage of account and log data
  • Service providers — trusted vendors who assist in operating our platform, bound by confidentiality obligations
  • Legal compliance — when required by law, court order, or governmental authority
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with prior notice to users

6. Data Retention

We retain your personal data only for as long as necessary to provide the Services and fulfill the purposes outlined in this policy. Specifically:

  • Account data is retained for the duration of your account and for a reasonable period after closure
  • Message logs and metadata are retained for up to 90 days for operational and debugging purposes
  • You may request deletion of your data at any time (see Section 9)

7. Data Security

We implement industry-standard security measures to protect your information, including:

  • HTTPS/TLS encryption for all data in transit
  • API key authentication for all service access
  • Secure credential storage with access controls
  • Regular security reviews of our infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies and Tracking

Our website (nxpixel.com) may use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate or incomplete data
  • Deletion — request deletion of your personal data
  • Portability — request transfer of your data in a machine-readable format
  • Objection — object to certain types of processing

To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.

10. Third-Party Services

Our Services integrate with the following third-party platforms. Please review their respective privacy policies:

  • Meta WhatsApp Business API — https://www.facebook.com/policy.php
  • Supabase — https://supabase.com/privacy

We are not responsible for the privacy practices of these third-party services.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

nxPixel AI Automation Agency

Website: nxpixel.com

WhatsApp Gateway: rdu.nxpixel.com

Email: support@nxpixel.com